Shipping & Returns

Shipping Policy

Our standard shipping option is 2-day shipping with FedEx. Customers can choose additional shipping options (e.g., overnight express) at an additional charge. Orders above $100 qualify for free shipping.

All orders placed on weekdays (Mon-Fri) are typically shipped the same day or the next business day.

Once your order has shipped, you will receive an automated email with your tracking information so you can check the status of your order any time. If you have questions about one of your orders, please contact us at orders@omnibioticlife.com or (914) 615-9914.

Please note that once the package is handed over to the shipping carrier, Allergosan USA no longer controls the delivery speed. Carrier shipping delays may occur especially during peak season such as during the holidays, or due to inclement weather.

Once the package has been delivered to the shipping address, it is the customer’s responsibility to keep the package safe. Allergosan USA will not reimburse for products that were successfully delivered (verified via tracking number).

Subscriptions

Our subscription option allows you to sign up for a monthly recurring shipment of your order while receiving a 10% discount. When you sign up for a subscription, you will receive a confirmation notice. Each month, you will receive an automated email reminder that your subscription is about to be restocked.

You can make adjustments to your subscription (e.g., updating payment information, pausing the subscription, adding products) on https://www.omnibioticlife.com/my-account/ or by emailing us at orders@omnibioticlife.com

If you wish to pause or cancel your subscription, please do so prior to the refill date. Once the subscription refill has triggered in our system, the order will be processed and sent out. If you fail to pause or cancel your subscription prior to the refill date, your order will be processed and shipped.

Return Policy

Your total satisfaction is our goal. We are committed to providing you with quality products and outstanding customer service. Should our merchandise or service ever fail to meet your expectations, please contact our Customer Service department at orders@omnibioticlife.com or (914) 615-9914.

Any claims for shortage or damage must be made within 10 days of receipt of goods. All returns require a Return Label issued by Customer Service, so please contact us at orders@omnibioticlife.com or (914) 615-9914.